So you're a manager! And your new role came with the expectation that you have feedback conversations with your employees in those cases when they underperform or engage in some kind of objectionable behavior. And since nobody ever told you how to have those conversations, you naturally feel unsure or anxious about it. This brief, easy-to-read guide will help you get better at giving critical feedback to your awesome employees who occasionally do unawesome stuff. You will learn how to . . .

• Deliver critical feedback with confidence and clarity

• Give feedback using facts instead of opinions, assumptions or generalizations

• Provide feedback that is specific, objective and actionable

• Give critical feedback while maintaining rapport and good relationships